Information We Collect
When you call us, fill out a form, or book a service, we collect your name, phone number, email address, and the service address where you need plumbing help. If you pay by card, our payment processor handles your payment details securely.
We also collect basic technical information when you visit our website, such as your IP address, browser type, and the pages you view. This helps us understand how people find and use our site.
How We Use Information
We use your contact information to schedule appointments, send service updates, and follow up on completed work. If you sign up for reminders, we may send you maintenance tips or seasonal offers.
Your service address helps our technicians find you and prepare for the job. We also use website data to improve our online experience and make sure our services reach the right neighbourhoods.
Cookies and Tracking
Our website uses cookies to remember your preferences and keep the site running smoothly. These are small files stored on your device that help us understand how you interact with our pages.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as well.
Analytics and Third-Party Tools
We use tools like Google Analytics to see how many people visit our site, which pages they view, and how they found us. These tools collect anonymous data and do not identify you personally.
We may also use third-party scheduling or review platforms. When you interact with those services, their own privacy policies apply. We choose partners who take privacy seriously.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with our own team and trusted service providers who help us run our business, such as payment processors, scheduling software, and email services.
We may disclose information if required by law, to protect our rights, or in connection with a business transfer. In those cases, we take steps to keep your information safe.
Data Retention
We keep your contact and service records for as long as needed to provide our services and meet legal and accounting requirements. When we no longer need your information, we securely delete or anonymise it.
If you ask us to remove your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We use reasonable security measures to protect your information from unauthorised access, loss, or misuse. This includes secure servers, encryption where appropriate, and limiting access to only those who need it.
No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us.
User Rights
You have the right to ask what personal information we hold about you, to correct any mistakes, and to request deletion. You can also opt out of marketing emails at any time by clicking the unsubscribe link or calling us.
California residents have additional rights under the CCPA. To exercise any of these rights, just give us a call or send us an email. We will respond promptly.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new policy on this page and update the effective date.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.
Contact Information
If you have questions about this privacy policy or how we handle your information, we are here to help. Reach out to Gardena Plumbing Pros by phone or email, and we will get back to you as soon as we can.